FAQ
Christmas
Brothers
Got a question?
Let’s see if any of our FAQs can take care of that for you.
(If you can’t see your question below, just call or email one of our elves!)
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Do you work with real Christmas trees?
Yes, our professional Christmas tree decorators can work with both real and artificial Christmas trees. If you prefer the look and scent of a real tree, we’re equipped to decorate it beautifully while ensuring it stays fresh and safe throughout the holiday season. Our team handles every step, from setup and decoration to maintenance, making sure your real Christmas tree looks stunning from start to finish.
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Can I rent Christmas decorations from Christmas Brothers?
Absolutely! At Christmas Brothers, we offer a wide selection of Christmas decorations available for rent. From beautifully decorated trees to festive garlands, wreaths, and lights, you can enjoy a stunning holiday setup without the hassle of buying and storing decorations. Our rental service includes everything from design and installation to takedown and storage, making it easy to have a festive home or business without the commitment.
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Do you offer any décor for holidays other than Christmas?
Yes, we provide décor services for other holidays, such as Hanukkah, with custom lighting options like blue and white themes. As professional holiday decorators, we’re skilled in creating unique and elegant displays that suit a wide range of winter celebrations, from New Year’s to themed winter parties. Whether it’s classic holiday lights or specialized decor tailored to your needs, our team ensures a festive atmosphere that captures the spirit of any occasion. Just let us know your vision, and we’ll bring it to life!
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What about safety and Christmas light installation insurance?
Safety is our top priority; all our installers are trained on up-to-the-minute safety protocols, and we are fully insured. Not only that, but we make sure that no damage is done to your property and everything is securely installed—you could say our hands are as light as elves’…
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Is there a minimum cost for residential décor services?
Our services depend on the size and scope of your project. Contact us for a personalized quote based on your specific needs and design preferences.
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Do you remove the lights after Christmas?
Yes, we include removal as part of our service. In January, we will schedule a time to safely and efficiently take down all decorations and lights, leaving your home just as it was before. Our Christmas decorating service lasts way longer than the season itself!
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How long does the installation take?
Installation time varies depending on the complexity of the design, but most residential installations are completed within a day. We communicate everything with you and ensure the process is quick, efficient, and minimally disruptive to your daily routine.
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Do you offer maintenance if something goes wrong?
Absolutely! Many Christmas decorating companies don’t have the amount of dedicated staff as we do, so unlike them, we are here for you all season long.
If any lights malfunction or you encounter issues, our team will come to resolve the problem at no additional charge. We want to make sure your display stays perfect throughout the season.
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When should I book my installation?
It’s best to book our Christmas décor service as early as you possibly can, as we offer discounts for early birds who book before October. Our schedule is pretty much full from November onwards, so booking in advance ensures more availability and savings. Don’t wait for Christmas to come to you!
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Can I use my own lights?
While we typically provide the lights and decorations, we may be able to incorporate your existing lights into the design.
However, we do recommend using our commercial-grade products to ensure the best quality and safety—after all, we’re the Christmas lighting company trusted by high-end clients all over California!
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Do you supply the lights and decorations?
Oh yes: Christmas lighting for homes and beautiful residential decorations are included as part of our service. Our products are high-quality, commercial-grade, designed to be durable and gorgeous, giving your home that perfect Christmas glow.
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What holiday decorating services do you offer?
We provide a sleighful of beautiful residential Christmas decor, including custom lighting designs suitable for indoors and out, decorations like professionally decorated Christmas trees, garlands, and wreaths—to be honest, if you wish for it, we’ve got it! If you’re searching for a holiday decorating service near me, look no further.
With our white glove service, we cover everything from design to installation and setup to removal. Sit back and enjoy the holidays!
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How far in advance should I book your services for the holiday season?
We are a dedicated, year-round Christmas decorating company, and we recommend booking your holiday decorating services as early as possible—preferably several months in advance. The holiday season (October onwards) is our busiest time, and early booking ensures that we can accommodate your schedule and provide the best service.
For large commercial projects, booking six months or more ahead is ideal to allow ample time for planning and customization.
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What happens if my corporate Christmas decorations need repairs during the holiday season?
Relax. We offer full maintenance services throughout the holiday season to ensure your commercial Christmas light display remains in perfect condition. If any issues arise, such as broken lights or damaged décor, our team will come to you and make the necessary repairs, so your holiday display continues to shimmer and shine without interruption.
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Do you provide Christmas decoration services for private residential properties or just businesses?
While we specialize in commercial holiday lighting and decor, we are also overjoyed to bring the magic of Christmas to private residential events too. Whether you’re hosting a holiday party or want to create a cozy, festive atmosphere at home, our team can design and install stunning decorations tailored to your event or space.
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Can I change my Christmas decorations each year, and how does that process work?
It’s the beauty of hiring from a professional Christmas decorating services company—you can refresh or upgrade your decorations each year to keep your display feeling shiny, new, and up-to-date with current trends.
During your post-season review, we can discuss any changes or additions you’d like for the next year. Whether it’s a minor adjustment or a complete redesign, we’ll work with you to update your décor to meet your evolving needs and style preferences.
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Are your installation teams insured and what safety measures do you take?
With Christmas Brothers, you’re always covered by our Christmas light installation insurance, and we prioritize safety at every step of the process for all décorwe install. All team members are trained in robust safety protocols and use industry-approved equipment to ensure secure installations. We also comply with all local safety regulations and provide workers’ compensation insurance for your peace of mind.
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How do you handle large-scale projects?
Large-scale projects are our specialty! Because we have a year-round workforce who are experienced in many different kinds of festive decorating, we can approach each one with careful planning and execution. Our experienced teams handle every detail, from logistics to installation, ensuring that even the most complex projects are completed safely, efficiently, and on schedule.
Thanks to our amazing industry contacts, there’s pretty much nothing we can’t source for you, so we can install breathtaking displays for large commercial spaces like malls and casinos—and we even provide municipal Christmas decorations! -
Can I speak to someone about a unique theme or design idea?
Absolutely! We encourage you to schedule a consultation with our expert design team before we embark on any commercial Christmas lights installation. It doesn’t matter if you have a specific theme in mind or are looking for inspiration, we’ll work closely with you to brainstorm and develop a one-of-a-kind holiday display that reflects your vision. From whimsical to elegant, we bring your ideas to life with custom designs tailored to your space.
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What makes your commercial-grade Christmas decorations more durable than other options?
Our commercial outdoor Christmas ornaments and lighting are built to withstand the rigors of high-traffic environments and harsh weather conditions. For both indoors and out, we use high-quality materials designed for durability, longevity, and safety. These decorations are tested for strength, UV resistance, and weatherproofing, ensuring they remain vibrant and intact throughout the holiday season, no matter how busy the area in which they’re installed!
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Do you have eco-friendly or energy-efficient Christmas lighting?
Yes, we’re proud to be one of the select number of Christmas decoration companies that offer energy-efficient, long-lasting LED Christmas lighting options.
These lights consume significantly less energy compared to traditional bulbs, helping you achieve your company’s environmental goals and delivering stunning, vibrant displays.
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How do you make sure that your Christmas decorations match my brand’s aesthetic?
Our team takes the time to understand your brand’s identity and the message you want to convey during the holiday season. Because we understand that Christmas lights for businesses are so unique, during our consultation process, we gather detailed information about your brand’s color schemes, design preferences, and the atmosphere you’d love to create.
Our special team of designers crafts a custom holiday décor plan that makes things feel super Christmassy and reflects your brand perfectly.
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How much does it cost to get a Christmas installation?
That depends! Our prices are built around what materials you need, the size of the job, and how easy (or not so easy) it is to install your décor. We’re excellent at what we do, but sometimes we may need extra time or tools to get the installation done.
So, when we chat to you, we’ll build your quote based on the info you give us (the more the merrier!). It’s as simple as that.
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What happens if there’s any problems with my decorations and lights?
Don’t you worry about a thing. Your Christmas Brother elf will send a complete care pack when you confirm your booking with us.
For repairs and fixes, we have a dedicated care team who are out every day. They’re kind of our heroes, actually. You can text “help” to (800) XMAS-497 aka (800) 962-7497. Or email us info@christmasbrothers.com and we’ll send the team to come look at your concerns.
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Do I need insurance?
You can count on us for the safe delivery and installation of your Christmas lights and decorations. Every employee at Christmas Brothers is thoroughly trained on strict safety practices. And we make sure that everyone in our team is covered by liability and workers’ insurance. So, you can rest easy, every stage of the process!
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Can I cancel my order?
Of course, we understand things change. You should know, if you find you need to cancel within 72 hours of our arrival, your deposit cannot be refunded to you in this instance.
We’ll send you all the info you need to know when you get in touch with us, so it’s all nice and clear
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Do I have to pay extra for repairs?
Nope! That’s all wrapped up in your quote. Told you it was simple.
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Do you offer discounts?
We offer early bird discounts for those who want to get ahead of the game nice and early (that basically means October or before). We get pretty busy from the end of October onwards. So, the sooner you get in touch, the more money you save – and the more choice of time slots you have to book your installation, too.
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Do you do décor/ lights for any other festivals?
Sure! We offer lighting for Hanukkah, for example white and blue lights and fancy things. We also have décor suitable for many other winter festivals too. Just get in touch with us and we’ll have a good chat about what you’d like.
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When should I put my lights up?
It’s never too early to put your lights up! We offer a discount for early birds who want to deck the halls as soon as the kids go back to school. But even if you want to wait a while before we light up your life, we recommend getting your appointment booked in as early as you can.
Whether you’re a keen Christmasser or a super organised person, you can get ahead of the game.
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Um, can I water my Christmas tree?
The simple answer is yes. BUT we only recommend you do that if you order your holiday décor with Christmas Brothers. Why? We’ll wrap the lights around the tree in a safe way, so that you can water your beautiful tree if it looks a little dry.
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What Christmas movie should I watch tonight?
GOOD question. So, we think if you’re looking for something classic, we always recommend Home Alone. It has it all, right? We love the highs and lows from dangerously neglectful parents to an amazingly decorated house.
But if you’re looking for something a bit newer, why not try Christmas Chronicles? We think it’s pretty great.
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Do you take my lights down after I’m done with them?
Yes! It’s all part of your complete service. We help you from start to finish. That means we design your display, deliver it, and install your décor. Then, when you’ve finished and you’re finally ready to say goodbye we book an appointment to come and take it all away. We do our work quickly, safely, and with no marks left on your home or property.
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What’s a good recipe for homemade eggnog?
We like your style. We think you can never go wrong with a recipe from thekitchn.com
And if you don’t drink alcohol, you can just leave the booze out. Enjoy your ‘nog!